These Terms of Service ("Terms") govern access to and use of the services operated by Alcruxia SAS ("Alcruxia"), including Alcruxia Chat (chat.alcruxia.com), the automation engine (api.alcruxia.com), and any other services Alcruxia may introduce in the future and document on this page ("Services"). By registering, contracting, or using the Services, the Client and its authorized users accept these Terms in their entirety, along with the Privacy Policy.
Alcruxia provides conversational automation and artificial intelligence services for businesses across Latin America. Current Services include:
Alcruxia may introduce new services in the future. Such services will be documented on this page and governed by these Terms unless expressly stated otherwise. Available features depend on the contracted plan and agreed configuration.
Accessing, registering for, or using the Services constitutes full and unconditional acceptance of these Terms and the Privacy Policy, which form an integral part of the contractual relationship between the Client and Alcruxia.
If the Client acts on behalf of a legal entity, it represents that it has sufficient authority to bind that entity. Anyone who does not accept these Terms must not use the Services.
The Client and its authorized users must use the Services lawfully and in accordance with these Terms. The following are expressly prohibited:
Alcruxia may investigate misuse and take corrective action, including immediate access suspension without liability to the Client.
The Client is responsible for the accuracy of data provided during registration, the confidentiality of access credentials, and all activity conducted under its accounts and those of its authorized users.
The Client must immediately notify contact@alcruxia.com of any unauthorized access, security breach, or misuse of credentials. Alcruxia may suspend or restrict accounts upon well-founded suspicion of violation of these Terms, security risk, or legal authority request.
Services are billed in US dollars (USD) on a monthly, advance basis pursuant to the contracted plan. Payment for the first period enables the start of technical implementation. Current prices are published at alcruxia.com. Specific plan conditions, included services, and particular agreements will be established in the individual service contract signed between the parties.
Alcruxia may update pricing with at least 30 calendar days' prior written notice to the Client. Continued use of the service following the effective date of new prices constitutes acceptance. If the Client does not accept the new prices, it may cancel the service per the procedure in section 5.4.
Failure to pay within 15 calendar days of the due date entitles Alcruxia to suspend service access without liability. If the outstanding balance is not settled within 30 calendar days of the due date, Alcruxia may terminate the contract, and all amounts accrued through the effective termination date shall become immediately due and payable.
The Client may cancel the service by written notice to contact@alcruxia.com with at least 30 calendar days' advance notice. Cancellation takes effect at the end of the monthly period immediately following the notice. No refunds will be issued for already-invoiced and commenced periods.
The contracted plan carries a recommended minimum term of three (3) months, unless otherwise agreed in writing in the individual service contract. Early cancellation within the agreed minimum term may result in the charges set forth in that contract.
Upon termination of service, the Client may request export of its contact records in CSV format prior to the effective cancellation date.
Automation workflows, system configurations, AI prompts, conversation histories, and any technical developments built on Alcruxia's infrastructure remain the exclusive property of Alcruxia and are not subject to export or transfer. The contractual relationship between the Client and Alcruxia does not confer any rights over such materials.
Alcruxia owns and operates its own server infrastructure and is committed to maintaining service availability through reasonable technical and operational measures.
Alcruxia will make best efforts to keep the Services continuously operational. In the event of a disruption caused by Alcruxia's own infrastructure, Alcruxia will work to restore service as promptly as possible. Following planned maintenance, deployments, or technical implementations, Alcruxia aims to have the Services fully operational within 24 hours of commencing such work.
The Services depend in part on third-party providers including messaging APIs (Meta, WhatsApp, Instagram), AI providers (OpenAI, DeepSeek), and supporting cloud infrastructure. In the event of a disruption originating from a third-party provider, Alcruxia will make best efforts to restore or work around the disruption as quickly as circumstances allow. No specific restoration timeline can be guaranteed for third-party outages, as resolution depends entirely on the third-party provider.
Alcruxia will endeavor to notify Clients at least 24 hours in advance of scheduled maintenance that may affect service availability.
The provisions of this section represent best-effort commitments and do not constitute a Service Level Agreement (SLA). Enterprise-tier Clients may negotiate specific uptime guarantees and response time commitments in their individual service contracts.
Alcruxia's Services integrate or rely on third-party technologies and projects. Alcruxia acknowledges and thanks the following providers and open-source projects:
Alcruxia assumes no liability for disruptions, functionality changes, policy or pricing modifications, suspensions, technical failures, or unilateral decisions by such third parties. Use of third-party services and APIs may be subject to independent terms, policies, and conditions that the Client must accept directly with each provider.
By connecting WhatsApp, Instagram, Meta, or other messaging platforms, the Client assumes sole responsibility for fully complying with each provider's terms of use, data policies, consent requirements, opt-in rules, content limitations, and commercial API usage conditions.
WhatsApp Business numbers connected to the platform remain under the Client's exclusive ownership and are managed through the Client's own Meta Business account. Alcruxia does not hold, transfer, or claim any rights over the Client's connected numbers. Upon termination of the service, the Client retains full ownership of and access to its WhatsApp Business number and associated Meta account.
Alcruxia assumes no liability for suspensions, sanctions, account or number blocks, loss of API access, or restrictions imposed by such platforms on the Client or its end users, even where originating from the use of Alcruxia's Services.
The Services may use third-party artificial intelligence APIs to generate suggestions, automated responses, conversation classifications, or other assistance features.
Each party acknowledges that, in the course of the contractual relationship, it may have access to the other party's confidential information, including technical, commercial, operational, or business data not publicly available ("Confidential Information").
Each party agrees to:
This obligation does not apply when Confidential Information: (a) is or becomes publicly available through no fault of the receiving party; (b) was legitimately known in advance; or (c) must be disclosed by legal obligation or competent authority request, in which case the required party shall notify the other with maximum advance notice.
This obligation survives for two (2) years following termination of the contractual relationship.
To the maximum extent permitted by applicable law, the Services are provided "as-is" and "as available", without express or implied warranties of merchantability, fitness for a particular purpose, or freedom from errors or interruptions.
Alcruxia's total cumulative liability to the Client for any cause related to the Services shall be limited to the amounts actually paid by the Client in the three (3) calendar months preceding the event giving rise to the claim, except in cases of fraud or gross negligence demonstrably proven under applicable Uruguayan law.
The Client agrees to defend, indemnify, and hold harmless Alcruxia, its directors, legal representatives, employees, and collaborators from and against any claim, demand, penalty, loss, damage, cost, or expense — including reasonable legal fees — arising from:
Alcruxia's Services, trademarks, proprietary developments, customizations, technical documentation, and distinctive elements are the property of Alcruxia SAS or its licensors. The Client is granted a limited, non-exclusive, non-transferable, and revocable license to use the Services pursuant to the contracted plan.
The Client retains ownership of its data, conversations, content, and materials generated or uploaded to the platform, granting Alcruxia a non-exclusive, limited, and revocable license to host, process, and display such content solely for the purpose of providing the contracted Services.
Neither party shall be liable for non-performance or delay in performance of its obligations to the extent caused by circumstances beyond its reasonable control, including — by way of example and not limitation — natural phenomena, government acts, armed conflicts, pandemics, widespread Internet outages, mass failures of cloud infrastructure providers, unilateral changes to messaging platform APIs (Meta, WhatsApp, among others), third-party cyberattacks, or other events that could not have been foreseen or avoided with reasonable diligence.
The affected party must notify the other within five (5) business days of the event's commencement. If the force majeure event persists for more than thirty (30) calendar days, either party may terminate the contract without liability by written notice.
Alcruxia may modify features, technical limits, pricing, or these Terms to reflect operational, legal, or product changes. Material changes to these Terms will be notified at least 15 calendar days in advance by email to the Client's registered address or via notice on the platform.
The current version will always be published at alcruxia.com/terms. Continued use of the Services after changes take effect constitutes acceptance. If the Client does not accept the changes, it may terminate the contract per the cancellation procedure in section 5.
Alcruxia may suspend or terminate access to the Services, in whole or in part, immediately and without liability to the Client, upon: violation of these Terms; security or service integrity risk; non-payment per section 5.3; platform misuse; or legal authority request.
Upon termination for any reason, the Client's usage rights automatically cease. The data retention and deletion policies described in the Privacy Policy shall apply. Alcruxia retains the right to claim all accrued and unpaid amounts through the effective termination date.
The Client may not assign, transfer, or subcontract its rights or obligations under these Terms without Alcruxia's prior written consent.
Alcruxia may assign its rights and obligations to affiliated entities or in connection with a corporate restructuring, merger, acquisition, or asset sale, notifying the Client with at least 30 days' advance notice. Such assignment shall not affect the Client's rights under the Terms in effect at the time.
If any provision of these Terms is declared invalid, void, or unenforceable by a competent court, the remaining provisions shall remain in full force and effect between the parties.
These Terms, together with the Privacy Policy and any individual service contract signed in writing between the parties, constitute the entire agreement with respect to the subject matter herein and supersede all prior communications, proposals, representations, or agreements, whether oral or written, regarding such subject matter.
Alcruxia's failure to exercise or enforce any right or provision of these Terms on any occasion shall not constitute a waiver of such right or provision for the future.
The English version of these Terms is the official version and shall prevail over any translation in the event of discrepancy.
These Terms are governed by and construed in accordance with the laws of the Republic of Uruguay. Any dispute arising from or related to these Terms shall be submitted to the exclusive jurisdiction of the ordinary courts of Montevideo, Uruguay, with express waiver of any other forum or jurisdiction, unless otherwise required by mandatory law.
For inquiries regarding these Terms, contact Alcruxia at: